Refund policy
RETURN AND REFUND POLICY
Please contact us at support@happiercanine.ca within 7 days of delivery if an item arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging so we can review the issue with the fulfilment partner.
Change-of-mind return eligibility varies by product and supplier. Contact us before sending anything back. Items returned without prior authorization may not be accepted. To be eligible where a return is approved, the item generally must be unused, in its original condition, and in its original packaging.
For approved claims involving a damaged, defective, or incorrect item, we will arrange an appropriate replacement, refund, or other remedy. For an approved change-of-mind return, the customer may be responsible for return shipping; any applicable cost will be disclosed before the return is authorized.
Certain goods cannot be returned, including used or opened hygiene-sensitive pet products, personalized items, gift cards, and products marked final sale, except where required by law.
Orders can be cancelled only before processing begins. Because orders may be sent to a supplier shortly after purchase, cancellation cannot be guaranteed.
Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.
Nothing in this policy limits rights or remedies available under applicable consumer-protection law.
Contact: Happier Canine, operated by Leonardo Santos in Ontario, Canada
Email: support@happiercanine.ca
Phone: 289-856-8381