Shipping policy
SHIPPING POLICY
We currently ship to addresses within Canada only.
Delivery times vary by product, supplier, and destination. Estimated timelines are shown before purchase whenever available, but they are estimates rather than guaranteed delivery dates. Because products may ship from different fulfilment partners, items from the same order may arrive separately and may have separate tracking information.
Free standard shipping is available on orders of CAD $100 or more after discounts and before taxes. Shipping charges for orders below CAD $100 are shown at checkout before payment.
Please provide a complete and accurate delivery address. Customers are responsible for contacting us promptly if an address needs to be corrected. Once an order has entered processing or has shipped, an address change may not be possible.
When tracking is available, it will be sent by email. Carrier, weather, remote-location, supplier, or other circumstances outside our direct control can affect delivery timing.
If an order appears lost, arrives damaged, or contains an incorrect item, contact support@happiercanine.ca with your order number. For damage or incorrect items, please contact us within 7 days of delivery and include clear photos of the item and packaging.
We will communicate any material shipping issue we become aware of and will provide remedies required under applicable consumer-protection law.
Contact: Happier Canine, operated by Leonardo Santos in Ontario, Canada
Email: support@happiercanine.ca
Phone: 289-856-8381